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COVID-19 & Other Important Notice Lone Pine Hotel

Hotel in Penang
 
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COVID-19 & Other Important Notice

Dear Guests,

In these uncertain times, I wanted to reach out to you personally about what we are doing here at Lone Pine, The Boutique Hotel by The Beach, to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.

As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of antibacterial hand sanitizers.
  • We provide around-the-clock assistance and are prepared to act swiftly should we be alerted to a case of coronavirus.

If you need to adjust reservations made through our website or reservation office, please contact us at style@lonepinehotel.com. If you need to adjust reservations made through another travel site, please contact them directly for assistance.

At Lone Pine Hotel, we believe it is in challenging times like this that true hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you to Lone Pine hospitality and our continuous aim to provide memorable experiences.

Thank you and please take good care.

 

Francois Sigrist

General Manager

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