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Frequently Asked Questions Lone Pine Hotel

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Frequently Asked Questions

Lone Pine is committed to providing its guests and associates with a smoke-free environment. The policy has been implemented since April 1st, 2018.

This smoke-free hotel policy has received support from guests, and Lone Pine Hotel remains committed to continuously achieve a smoke-free environment for the optimum comfort of our non-smoking guests.

Smoke-Free Hotel Policy Answers
1. What is Lone Pine Hotel’s Smoke-Free Environment initiative?
It is a policy incorporated on April 1st, 2018 and this initiative includes guest rooms, public areas, and associates’ work areas.

2. Why did Lone Pine Hotel implement the Smoke-Free Hotel policy?
Majority of our guests commented that they would be more comfortable in a non-smoking hotel environment. The only way to provide this experience would be to not allow smoking within the building. Therefore, we have applied this preference throughout our property. We do provide designated smoking areas outside the building to accommodate the needs of guests who smoke.

3. How will smokers be accommodated? Will they be able to smoke on the property?
Although smoking is not permitted within hotel buildings and in most public areas around the building, smoking guests are permitted to do so outside in designated areas.

4. What measures will Lone Pine Hotel take to enforce the Smoke-Free Hotel policy?
We have trained our associates on ways to respond to potential violations of the policy. For example, housekeepers are trained to observe signs of smoking in the hotel. Guests are reminded upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival e-mail notifications also include a reference to the policy. They are also required to sign on the registration form that they understand the penalty should they be found smoking in the room. There is a room recovery fee of RM500 for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.

What are your check-in/check-out times ? Can I arrive late or leave early ?
Check-in time is FROM 3:00 pm and check-out is at 12:00 noon. Request for early check-in and late check-out is subject to room availability on that day.
Is smoking permitted in the hotel ?
The hotel has embraced the international regulation to be smoke free and have reserved limited space to accommodate smokers in selected areas.
Is car parking available at the hotel ?
Complimentary parking is available at the hotel for all in-house guests.
Is there room service ?
Yes, room service is available from 8:00 am to 8:00 pm daily.
What time is breakfast ? How much is the price ?
Breakfast is served from 8:00 am until 10:30 am daily. The price is RM58.00nett per adult and RM29.00nett per children.
Is there a shuttle service to and from the airport ?
We do not offer airport shuttle buses but airport pick-ups and drop-offs can be arranged through the hotel when booking. Airport limousine services are at a rate of RM80 onwards, depending on the type of vehicle and seating capacity.
I am not fully vaccinated, can I check-in ?
Guests who have been fully vaccinated are allowed to check-in by presenting the COVID-19 Digital Vaccination Certificate upon arrival at the Security checkpoint and upon check-in. Guests with only 1 dose vaccination will be denied entry. However, guests who are travelling into Penang for work purposes but not fully vaccinated, must provide MITI approval letter.
  • A person is considered FULLY VACCINATED :
  • Double Dose : 14 days after the second date of receiving the double dose vaccine; i.e. Pfizer, AstraZeneca and Sinovac
  • Single Dose : 28 days after vaccination of single dose vaccine; i.e. Johnson & Johnson and CanSino.
If MySejahtera status is showing Casual Contact with No Symptom, can I check-in ?

Only individuals with MySejahtera status of “Low Risk” are allowed to check-in.

Individuals with MySejahtera status below are not allowed to check-in.
  • Confirmed Case - Symptomatic
  • Suspected Case
  • Person Under Surveillance
  • Home Surveillance Order
  • Close Contact
  • Casual Contact - Symptomatic
  • Casual Contact - Asymptomatic
Can I use the swimming pool and gymnasium during Phase 4 of Malaysia's National Recovery Plan ?
The main swimming pool, children's pool and pool area are open from 01 September 2021. However, high-risk groups such as children below 12 years old, senior citizens over 60 years old, handicapped person and individual having a history of chronic illness are not recommended to use this facility. Gymnasium is temporarily closed until further notice.

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