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Frequently Asked Questions Lone Pine Hotel

Hotel in Penang /

Frequently Asked Questions

Lone Pine Hotel is committed to providing its guests and associates with a smoke-free environment. The policy has been implemented since April 1st, 2018. This smoke-free hotel policy has received support from guests, and Lone Pine Hotel remains committed to continuously achieve a smoke-free environment for the optimal comfort of our non-smoking guests.

1. What is Lone Pine Hotel’s Smoke-Free Environment initiative?
It is a policy incorporated on April 1st, 2018 and this initiative includes guest rooms, public areas, and associates’ work areas.

2. Why did Lone Pine Hotel implement the Smoke-Free Hotel policy?
Majority of our guests commented that they would be more comfortable in a non-smoking hotel environment. The only way to provide this experience would be to not allow smoking within the building. Therefore, we have applied this preference throughout our property. We do provide designated smoking areas outside the building to accommodate the needs of guests who smoke.

3. How will smokers be accommodated? Will they be able to smoke on the property?
Although smoking is not permitted within hotel buildings and in most public areas around the building, smoking guests are permitted to do so outside in designated areas.

4. What measures will Lone Pine Hotel take to enforce the Smoke-Free Hotel policy?
We have trained our associates on ways to respond to potential violations of the policy. For example, housekeepers are trained to observe signs of smoking in the hotel. Guests are reminded upon arrival at the hotel that smoking is not permitted inside the building. Booking confirmation e-mail also include a reference to the policy. They are also required to sign on the registration form that they understand the penalty should they be found smoking in the room. There is a room recovery fee of RM500.00nett for guests who do not comply in order to cover the substantial cost of restoring guest rooms to a smoke-free condition.

How much is the deposit required upon check-in ?
A minimum deposit of RM100.00 will be collected upon arrival based on the length of stay for miscellaneous expenses around the hotel. Alternatively, guests will be able to manage their expenses on cash basis based on consumption.
What are your check-in/check-out times ? Can I arrive late or leave early ?
Check-in time is FROM 3:00 pm and check-out is at 12:00 noon. Request for early check-in and late check-out is subject to room availability on that day.
What are the rules and regulations of using an external surprise planner for room decoration ?
A deposit of RM500.00nett will be collected upon check in (non-refundable if there are any defects or damage in the room)
  • Paper confetti is allowed
  • Candle lighting must be used with proper container
  • Additional lighting must be consulted with hotel engineering team
  • No nailing and drilling
  • Do not use adhesive tape (scotch tape, double sided tape, masking tape, glue, blue tack etc.) onto walls, ceiling or floor
  • Do not use colouring items which can cause stain on either bed, bed linen and towels in guest room
Is smoking permitted in the hotel ?
The hotel has embraced the international regulation to be smoke free and have reserved limited space to accommodate smokers in selected areas.
Is car parking available at the hotel ?
Complimentary parking is available at the hotel for all in-house guests.
Is there room service ?
Yes, room service is available from 10:30 am to 10:00 pm daily; last order at 9:30 pm.
What time is breakfast ? How much is the price ?
Breakfast is served from 6:30 am until 10:30 am daily. The price is RM65.00+ per adult and RM35.00+ per children aged 6 to 12 years old. Price is subject to 8% prevailing tax.
Is there a shuttle service to and from the airport ?
We do not offer airport shuttle service but airport pick up and drop off can be arranged through the hotel when booking. One-way airport is chargeable at RM137.80nett with a maximum capacity of 3 passengers with 3 medium-sized luggage. 50% surcharge will be imposed from 11:00 pm to 7:00 am.
What are the procedures for international travellers to enter Malaysia ?
  • From 1st August 2022, all travellers are allowed to enter Malaysia regardless of their COVID-19 vaccination status and do not require a pre-departure or on-arrival COVID-19 test. There are no quarantine orders related to COVID-19 enforced by the Malaysian Government upon arrival.
  • Travellers can download and activate the MySejahtera application before or after arrival to Malaysia to indicate their COVID-19 risk status while staying in Malaysia. The COVID-19 risk status in MySejahtera may be checked upon entering premises.
  • Travellers who develop COVID-19 symptoms while in Malaysia should get tested and if found to be positive, are subject to the current protocol for positive COVID-19 cases as below.
  • Individuals who test positive for COVID-19 must undergo isolation via a Home Surveillance Order (HSO) for seven (7) days. Individuals can be released from isolation on the 4th, 5th or 6th day when they are asymptomatic and the result of an RTK Ag test supervised by a registered medical practitioner is negative.
  • Discharge on the 7th day does not require any COVID-19 detection test.
  • Please continue to practice COVID-19 preventive measures while in Malaysia.

For more information, please visit http://mysafetravel.gov.my